At RolaLuxe, we are committed to providing our customers with exceptional service, including fast and reliable shipping. Our shipping policy is designed to ensure that your order is processed, shipped, and delivered to you as quickly and securely as possible.
1. Shipping Details
- Preparation Time: Orders are prepared within 1-3 business days.
- Delivery Time: Delivery typically takes 5-15 business days.
- Shipment Method: We use DHL, EMS, and UPS for our shipments.
We dispatch 'Ready to Ship' orders within 24-72 hours of receiving payment confirmation. Once your order is shipped, the estimated delivery time is between 5 to 15 business days, depending on the destination country and customs clearance procedures. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
2. Order Tracking
After your order has been shipped, you will receive an email with tracking information. This will enable you to monitor the progress of your luxury watch as it makes its way to your doorstep.
3. Shipping Methods
We use express international courier services for all of our deliveries. The courier we choose will depend on the destination and what is the most efficient, secure, and fast method available.
4. Shipping Costs
Shipping charges are calculated at the checkout based on the destination country, the weight of the package, and the chosen shipping method. RolaLuxe occasionally offers promotions with free shipping, so keep an eye out for such offers.
5. Packaging
Rest assured that all of our watches are carefully packaged to ensure that they reach you in perfect condition. Each watch is encased in its own box, which is then further secured within a protective shipping box.
6. Multiple Items in a Single Order
If your order contains multiple items, please note that they may be shipped separately from different fulfillment centers. In such cases, you will receive separate tracking information for each item.
7. Address Accuracy
Ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We cannot be held responsible for orders with incorrect or incomplete shipping information.
8. Delivery Acceptance
Please be available to receive your luxury watch when it arrives. If no one is available at the given address during the delivery attempt, the courier may leave a delivery notice or make a re-delivery attempt.
9. Order Cancellation and Modifications
Once an order has been placed, we aim to process it swiftly. Therefore, modifications or cancellations can only be accommodated if the order has not yet been shipped. Please contact our customer support team immediately for assistance.
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our dedicated customer support team. We are committed to providing you with a delightful shopping experience and will do our best to assist you promptly.